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[bmlong137]

I have the 2615 controller the app on my phone will not connect to it.  I then tried it on my wife's phone and it works great.

My phone: LG G4
Wife's phone: Motorola Turbo 2

The app starts on mine.  I then go to add a device.  I put in the Wi-Fi password and tap continue.  That is when the app immediately crashes.  No amount of restarts/uninstalls help.

Anyone with a similar experience?  Can I get support?

[Kkane]

Sorry to hear that. May I know the android version for your G4 and your wife's Turbo 2? Did you use any display optimized mode or app optimized mode on your G4?

[Sharron]

Can you adjust the display resolution on LG G4? On some android phones if the display resolution is set high, for example 2560×1440, the app will crash at the page you suppose to enter the wifi password. Please try change the display resolution to a lower setting.

Please let us know if it helps or not.

[bmlong137]

Sorry to hear that. May I know the android version for your G4 and your wife's Turbo 2? Did you use any display optimized mode or app optimized mode on your G4?

I will get my wife's when she gets home.  The LG G4 is model VS986 Android v6.0 security patch level 2017-03-01.  Linux kernel 3.10.84-ga49aa19.

I tried my old phone (Samsung S4) and it works...mostly.  I am able to connect and monitor the pit.  However, the low/high temp alerts will not enable on the phone.  That has Android v5.0.1.

I feel like I posted this in the wrong forum.  Do you have a software-only forum or one more appropriate to this?

[bmlong137]

Can you adjust the display resolution on LG G4? On some android phones if the display resolution is set high, for example 2560×1440, the app will crash at the page you suppose to enter the wifi password. Please try change the display resolution to a lower setting.

Please let us know if it helps or not.

That would be an interesting bug.  The "please wait" overlay that I see on the working devices never even shows up, like it is failing to create that view/object/whatever.  The G4 default resolution is 1440x2560.  It is not rooted, as I hadn't found the need, so I cannot change the resolution to test your theory.

[Kkane]

Sorry to hear that. May I know the android version for your G4 and your wife's Turbo 2? Did you use any display optimized mode or app optimized mode on your G4?

I will get my wife's when she gets home.  The LG G4 is model VS986 Android v6.0 security patch level 2017-03-01.  Linux kernel 3.10.84-ga49aa19.

I tried my old phone (Samsung S4) and it works...mostly.  I am able to connect and monitor the pit.  However, the low/high temp alerts will not enable on the phone.  That has Android v5.0.1.

I feel like I posted this in the wrong forum.  Do you have a software-only forum or one more appropriate to this?

Sure, you can post your question here.

Right now Aubersmart App doesn't provide in-app alert/notification. The alarm settings on the app are for the built-in buzzer function inside of the controller. For example, when the pit temperature is too high, the controller's built-in buzzer will be ON. Auber team is working on the smart phone notification now.

[bmlong137]

Ok.  There is a button for the notification with a line through it like it is disabled.  When I tap it, it says "success" and never changes the state.  I guess this is just a partially exposed version of what will eventually be completed. :-)  And that will be much needed to alert me while I am not near the smoker (sleeping).

So the only issue I am having is with the G4.  I suspect some security thing is in place that is causing an exception.  However, without logs, it is a guess.

[bmlong137]

Problem resolved through support channels.  Android 6.x requires coarse and fine location permission for any app that performs a WiFi scan.  This did not appear to be the case in Android 5.x or 7.x.  It is resolved in AuberSmart v2.0.10.  Release time unknown.

[Sharron]

Thanks for updating the information to this thread. The new app v2.0.10 has been published to Google Play Store.